PEOPLE BEHIND YOUR PROGRESS
Outsource customer service and everyday administration to a dedicated, office-based team in Pakistan. We handle enquiries, bookings, scheduling and CRM updates, following your processes and working your agreed hours.
SPACE TO FOCUS. PEOPLE TO RELY ON.Choose 4, 8, or 12 hours of daily support, aligned with your business.
A PRACTICAL EXTENSION OF YOUR BUSINESS
Unanswered enquiries, missed follow-ups, and growing administrative workloads take time away from running your business.
Our team at Legacy Solutions works your agreed hours, follows your processes, and handles the day-to-day tasks you entrust to us.
You tell us what your business needs. We train, manage, and support our staff to deliver the service.
WHAT WE TAKE CARE OF
Dedicated, non-sales business support.
Clear responsibilities. Carefully managed delivery.
Support your customers by email, telephone and live chat, with clear responses and organised enquiry records.
Manage appointments, shared calendars and reminders, keeping customers and your team informed when plans change.
Support customers from confirmation through to completion.
Keep outstanding tasks moving with timely, organised communication.
Keep customer records, spreadsheets and digital documents organised with CRM updates, data entry and routine reporting.
Give your business additional capacity to manage everyday work.
BEYOND DAILY OPERATIONS
Specialist digital services, scoped and priced separately.
Business websites, landing pages, website updates, and ongoing maintenance.
Website reviews, on-page improvements, content planning, and performance reporting.
Paid advertising setup, campaign management, monitoring, and reporting. Advertising spend is separate from management fees.
Content planning, post scheduling, account management, and agreed reporting.
HOW IT WORKS
A clear path from your first conversation
to dependable daily support.
Tell us about your workload, challenges, systems, working hours, and expected service standards.
Agree on responsibilities, staffing, coverage, reporting, and pricing before work begins.
Introduce us to your processes. We document the workflow and train our assigned staff.
We check readiness, test the agreed workflow, and confirm the service start date with you.
We supervise delivery, review work, and use your feedback to improve the service.
Before launch, we agree on what our staff can handle independently and what needs your approval. Exceptions, complaints, and changes follow your escalation process.
ABOUT LEGACY SOLUTIONS
10+ years in international client management
Your team, supported.
Your business, moving.
Legacy Solutions is built on our team’s experience managing international customer communication, sales and marketing support, and operational coordination in the automotive sector, including work involving businesses in Japan and Singapore.
That experience has shown us how much dependable administration matters: keeping customers informed, following up on outstanding details, maintaining records, and coordinating work across borders.
Our staff work from our office in Pakistan. We provide the workplace, equipment, staffing, and day-to-day supervision. You provide the business-specific training, approved system access, and priorities.
A designated manager for performance, feedback, and workload changes.
Agreed reports, accurate records, and issues raised when they need your attention.
Begin with the support you need and add staff as your workload increases.
FLEXIBLE MONTHLY PRICING
Choose 4, 8, or 12 hours of daily support, or weekend-only cover, aligned with your business’s time zone.
FOCUSED SUPPORT
per support role · 5 agreed days per week
For a defined daily workload or your busiest hours.
Discuss 4-hour supportFULL-DAY SUPPORT
per support role · 5 agreed days per week
For dependable support throughout your working day.
Discuss 8-hour supportEXTENDED SUPPORT
per support role · 5 agreed days per week
For a longer service window across your business day.
Discuss 12-hour supportWEEKEND SUPPORT
per support role · Saturday & Sunday
Dependable cover every weekend throughout the month.
Discuss weekend supportThe 4-, 8-, and 12-hour plans cover one agreed support role for five agreed days per week. Weekend Support covers one role for eight hours each Saturday and Sunday, every weekend throughout the month. For 12-hour coverage, we arrange staff shifts and handovers across the service window. Multiple simultaneous roles are priced separately.
Monthly service fees are payable in advance. Your first payment is due before the agreed service start date. Additional days, hours beyond your plan, specialist software, and digital services are quoted separately. Applicable taxes and other charges are specified in your proposal.
Your proposal defines tasks, coverage times, breaks, working days, staffing and handovers, onboarding, performance measures, reporting, holiday and absence cover, replacement arrangements, software and telephone services, charges, and cancellation notice.
A FEW THINGS TO KNOW
Have something specific in mind?
Tell us about your requirements.
Yes. Weekend Support costs £1,000 per month per support role and covers eight hours each Saturday and Sunday, every weekend throughout the month. Your coverage hours are aligned with your business’s time zone and agreed before onboarding.
Choose 4 hours per day for £1,000 per month, 8 hours for £1,500, or 12 hours for £2,000. Prices are per support role for five agreed days per week. Coverage times, staffing, breaks, and handovers are agreed in your proposal.
Staff assigned to your role work on your business during the agreed coverage hours. Choose 4, 8, or 12 hours per day for five agreed days per week, or eight hours each Saturday and Sunday with Weekend Support. The 12-hour plan uses arranged staff shifts and handovers.
Yes. Our team works from Pakistan, with shifts arranged around your business hours in the UK, USA, Canada or other international markets. We agree on your time zone, coverage window and any daylight-saving changes before the service begins.
This service focuses on non-sales customer support and administration. Our staff handle enquiries, scheduling, bookings, records, and operational follow-ups without sales targets.
You provide the business-specific knowledge and initial training. We coordinate onboarding, document the agreed procedures, and train our assigned staff under our supervision. Changes to your processes are incorporated through agreed updates.
We assess your systems during onboarding. Your business supplies the necessary licenses and approved access, subject to its security and data-handling requirements.
Legacy Solutions manages employment, attendance, supervision, and daily staff coordination. You set business priorities and provide feedback through the agreed communication process.
We follow your escalation procedure. Matters outside the employee’s authority are referred to your designated contact.
Holiday, absence, and replacement arrangements are agreed before launch. Replacement staff require appropriate training and access before taking over the work.
Yes. Begin with one defined role and expand when you need additional support, subject to recruitment and training lead times.
The start date depends on the role, staff availability, system access, and training requirements. We confirm a realistic launch schedule after reviewing your needs.
Before work begins, we agree on access permissions, confidentiality, and data-handling requirements. Staff follow the approved procedures and escalate requests outside their authority.
Yes. Web development, SEO, PPC management, and social media services can be scoped separately from your dedicated support team.
The initial service period and cancellation notice are set out in your proposal before you commit.
LET’S TALK
Whether you need one dedicated support employee or a team handling several workflows, we’d like to understand your requirements.
Share the tasks, hours, and systems involved. We’ll discuss whether the work is a suitable fit and prepare a clear proposal.